CONTACT US
FAQ
01
How can I pay ?
If the options offered on the website do not suit you, please contact us via email or Instagram.
03
Has my order been sent yet?
Tracking information is sent to the registered email.
05
My order arrived incomplete.
Don't worry! Send an email and we will resolve it promptly.
07
Preciso trocar e agora?
A primeira devolucao é por nossa conta!
Entre em contato por email. Respondemos com as orientacoes em até 48h.
09
É seguro comprar online?
O site da F.A.L usa tecnologia segura para transacoes de compra.
02
Could you provide me with more information about the materials of the products?
All products have a description next to the product page. Pay attention to the guidance on the number to be purchased, as products such as paper, for example, need to be one number higher than the number used.
04
Can I track my order?
The tracking code is sent by email as soon as the product is dispatched.
06
Recebi itens errados.
Nao se preocupe! Envie um email que resolveremos prontamente.
08
I forgot the discount code.
Don't worry! Send an email and we will resolve it promptly.
10
Delivery - How much does it cost and how long does it take?
Depending on the region and the modality chosen, deadlines can vary significantly.